Privacy Policy

Last updated: September 2026

Dental Nurse Hub respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Dental Nurse Hub collects, uses, stores and protects personal information when you visit our website, create an account, use our learning resources, purchase digital products, subscribe to email communications, contact us, or otherwise interact with Dental Nurse Hub.

1. Who We Are

Dental Nurse Hub is a UK online learning and revision platform providing educational, assessment and professional development resources for dental nursing students, apprentices and dental professionals.

Website: dentalnursehub.com
Email: info@dentalnursehub.com
Location: London, United Kingdom

Dental Nurse Hub is the data controller for personal information processed through this website and our services.

2. Information We Collect

The personal information we collect depends on how you use Dental Nurse Hub.

Information you provide to us

When you create an account, make a purchase, subscribe to email communications, complete certain learning activities, contact us or otherwise interact with the website, we may collect information such as:

  • Your name
  • Email address
  • Username and account information
  • Billing information
  • Order and purchase history
  • Learning activity, quiz progress or results where these are associated with your account
  • Information you provide when contacting us
  • Email subscription preferences


Payment card details are processed by our payment providers and are not directly stored by Dental Nurse Hub.

Information collected automatically

When you visit or use Dental Nurse Hub, we may collect certain technical and usage information, including:

  • IP address
  • Browser and device information
  • Pages visited
  • Referral source
  • Approximate geographic information derived from your connection
  • Website interactions
  • Date and time of visits
  • Cookie and consent preferences


Some of this information is collected through cookies and similar technologies. Further information is available in our Cookie Policy.

Business contact information

We may also process professional or business contact information relating to dental education and training organisations, practices and other relevant organisations.

This may include:

  • Name
  • Professional role or department
  • Organisation name
  • Business email address
  • Other publicly available professional contact information


This information may be obtained directly from the individual or from publicly available professional sources, such as an organisation’s website.

3. How We Use Your Information

We may use personal information to:

  • Create and manage your Dental Nurse Hub account
  • Provide access to learning resources and purchased products
  • Process and fulfil orders
  • Maintain records of purchases and access rights
  • Provide and improve learning functionality
  • Respond to enquiries and provide support
  • Send learning updates and marketing communications where permitted
  • Analyse how visitors use Dental Nurse Hub
  • Improve our website, resources and user experience
  • Maintain website security and prevent misuse
  • Communicate with relevant organisations about Dental Nurse Hub’s educational resources where legally permitted
  • Maintain appropriate financial, tax and business records
  • Comply with applicable legal and regulatory requirements


We do not sell your personal information.

4. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract

We process information where necessary to provide a service you have requested, for example:

  • Creating and maintaining your account
  • Processing an order
  • Providing access to purchased digital resources

Consent

We may rely on your consent where required, including for:

  • Certain email marketing communications
  • Non-essential cookies and similar technologies where consent is required


Where processing is based on consent, you may withdraw that consent at any time.

Legitimate interests

We may process information where this is necessary for our legitimate interests, provided those interests are not overridden by your rights and interests.

These interests may include:

  • Operating and improving Dental Nurse Hub
  • Understanding how our website and resources are used
  • Maintaining website security
  • Providing customer support
  • Developing our educational services
  • Communicating with relevant professional and business organisations about Dental Nurse Hub where permitted by law

Legal obligation

We may process and retain information where required to comply with legal obligations, including accounting, taxation and other applicable requirements.

5. Accounts and Learning Activity

If you create a Dental Nurse Hub account, we may retain information necessary to operate your account and provide access to resources.

Where learning tools record information such as quiz activity, progress or results against your account, this information may be used to provide the relevant learning functionality and maintain your learning record.

Dental Nurse Hub does not use quiz results to make automated decisions that have legal or similarly significant effects on users.

6. Purchases and Payments

Dental Nurse Hub uses third-party payment providers to process purchases.

Depending on the payment method selected, payment information may be processed by providers such as Stripe or PayPal.

Dental Nurse Hub may receive and retain information relating to the transaction, including your name, email address, billing information, order details, payment status and transaction reference.

We do not directly store complete payment card details.

7. Email Communications

If you subscribe to Dental Nurse Hub email communications, we may send you information about:

  • Learning resources
  • Study materials
  • Educational content
  • New features
  • Relevant products or services
  • Dental Nurse Hub updates


We currently use Brevo to help manage and deliver email communications.

You can unsubscribe from marketing emails at any time using the unsubscribe option included in those communications.

We may still send essential service communications where necessary, for example messages relating to your account, orders or access to purchased resources.

8. Professional and Business Communications

Dental Nurse Hub may contact relevant dental education providers, training organisations and other professional organisations to introduce educational resources that may be relevant to their learners or activities.

Where we use personal business contact information for this purpose, we may obtain it from publicly available professional sources, including organisation websites.

Where applicable, we rely on legitimate interests for processing this information and consider whether our interests are balanced against the individual’s rights and reasonable expectations.

Recipients may object to the use of their personal information for direct marketing at any time.

Electronic marketing is also subject to the Privacy and Electronic Communications Regulations (PECR), where applicable.

You have the right to object at any time to the use of your personal information for direct marketing.

The ICO distinguishes between corporate subscribers and individual subscribers such as sole traders for electronic marketing purposes, so this wording does not claim that every business email can automatically be contacted without consent.

9. Cookies and Analytics

Dental Nurse Hub uses cookies and similar technologies for purposes including:

  • Operating essential website functionality
  • Remembering user preferences
  • Maintaining account and shopping functionality
  • Understanding website usage and performance
  • Measuring the effectiveness of website content and campaigns


We use Google Analytics to help understand how visitors interact with Dental Nurse Hub.

Where required, non-essential analytics or marketing technologies are used subject to your cookie choices.

You can manage your preferences using the cookie controls provided on the website.

Further information about the cookies and technologies used by Dental Nurse Hub is available in our Cookie Policy.

10. Third-Party Service Providers

We use trusted third-party providers to operate different parts of Dental Nurse Hub.

These may include services relating to:

  • Website hosting and infrastructure
  • WordPress and website functionality
  • WooCommerce and ecommerce
  • Stripe and PayPal payment processing
  • Brevo email communications
  • Google Analytics and Google Tag Manager
  • Website forms
  • Learning and quiz functionality
  • Website security, performance and search optimisation


These providers may process personal information on our behalf or, in some circumstances, act as independent data controllers for particular processing activities.

Their handling of personal information is also governed by their respective privacy policies and applicable data protection requirements.

11. Sharing Your Information

We may share personal information with service providers where necessary to operate Dental Nurse Hub and provide our services.

We may also disclose information where:

  • Required by law
  • Necessary to comply with a legal obligation
  • Necessary to protect our legal rights
  • Necessary to investigate fraud, security incidents or misuse of the website


We do not sell or rent personal information to third parties for their own marketing purposes.

12. International Data Transfers

Some of the service providers used by Dental Nurse Hub may process information outside the United Kingdom.

Where personal information is transferred internationally, we take steps to ensure that appropriate safeguards are in place as required by applicable UK data protection law. These may include recognised adequacy arrangements or appropriate contractual safeguards.

You may contact us if you would like further information about safeguards relevant to the processing of your personal information.

This avoids the unsupported claim in the old policy that all data is necessarily stored in the UK or EEA. ICO guidance specifically requires transparency where international transfers apply.

13. Data Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including where necessary to meet legal, accounting, security and operational requirements.

Retention periods may vary depending on the type of information.

For example:

  • Account information may be retained while your account remains active and for an appropriate period afterwards.
  • Order and transaction records may be retained for the period required for accounting, taxation and legal purposes.
  • Email marketing information may be retained while you remain subscribed, with appropriate records retained where necessary to respect an unsubscribe or objection.
  • Website analytics information is retained according to the settings and retention controls applied to the relevant analytics service.
  • Enquiries and correspondence may be retained for an appropriate period depending on their nature.


When personal information is no longer required, it will be deleted, anonymised or otherwise securely disposed of where appropriate.

This approach is permitted where a single fixed retention period is inappropriate, provided the criteria used to determine retention are explained.

14. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

Measures may include:

  • Secure HTTPS connections
  • Access controls
  • Secure account authentication
  • Reputable payment processors
  • Website security and maintenance measures
  • Limiting access to personal information where appropriate


However, no internet-based service can guarantee absolute security.

15. Your Data Protection Rights

Depending on the circumstances and the lawful basis being used, UK data protection law may give you rights including:

  • Right of access: request a copy of personal information we hold about you.
  • Right to rectification: request correction of inaccurate or incomplete information.
  • Right to erasure: request deletion of personal information in certain circumstances.
  • Right to restriction: request that processing of your information is restricted in certain circumstances.
  • Right to data portability: request certain information in a portable format where applicable.
  • Right to object: object to certain processing based on legitimate interests and to direct marketing.
  • Right to withdraw consent: withdraw consent at any time where we rely on consent.


These rights are not absolute and may depend on the circumstances and lawful basis for processing.

To exercise your rights, contact:

info@dentalnursehub.com

We may need to verify your identity before responding to certain requests.

The expanded list reflects the rights the ICO says should be communicated where applicable.

16. Children and Young People

Dental Nurse Hub is primarily designed for dental nursing learners and professionals.

Some learners may be aged 16 or 17. We recognise that personal information relating to children and young people requires particular care.

Dental Nurse Hub is not intended for children under 16 to create accounts, make purchases or provide personal information independently.

If you believe that personal information relating to a child under 16 has been provided to us inappropriately, please contact us at info@dentalnursehub.com.

17. Complaints

If you have concerns about how Dental Nurse Hub uses your personal information, please contact us first at:

info@dentalnursehub.com

You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Information Commissioner’s Office

The ICO specifically identifies the right to complain to the supervisory authority as information that should be included in privacy information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Dental Nurse Hub services
  • Technologies and service providers
  • How we process personal information
  • Applicable legal or regulatory requirements


When significant changes are made, we will update the date shown at the top of this policy and provide additional notice where appropriate.

19. Contact Us

For questions about this Privacy Policy, your personal information or your data protection rights, contact:

Dental Nurse Hub
London, United Kingdom
Email: info@dentalnursehub.com
Website: dentalnursehub.com

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Editorial note: Dental Nurse Hub educational content is developed with reference to current UK dental nursing guidance, the NEBDN syllabus, recognised clinical standards and professional requirements. Content is reviewed and updated as guidance and requirements change.

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